Jasmina’s role as Director of Operations at AAREA is characterized by her natural leadership and an unwavering commitment to operational excellence. She is instrumental in orchestrating all aspects of operations and mortgage administration at AAREA, including the implementation of agile procedures, fostering professional relationships, and ensuring accuracy and completeness in record-keeping.
With over 14 years of banking experience under her belt, Jasmina brings a wealth of expertise to her role. Her proficiency spans across operations, agile methodologies, payments administration, and customer advocacy. Her detail-oriented and analytical approach ensures that AAREA’s operations are both efficient and effective while providing robust support.
It is Jasmina’s focus on the customer experience that truly sets her apart. She is dedicated to maximizing efficiency without sacrificing the strong and meaningful relationships that define AAREA. Jasmina lives by the mantra, “Caring is in the details. You can tell someone you care, but showing them can only be done by noticing and acknowledging the small things that are important to them.” This principle guides her interactions, both professionally and personally, and is a testament to her commitment to providing exceptional service.
Jasmina’s operational acumen, coupled with her unwavering dedication to client service, make her an indispensable asset to AAREA. Her natural leadership abilities not only keep the business moving forward but also foster a work environment that encourages growth, collaboration, and excellence.